We accept returns for timex.com sales only. Purchases made from local stores or other websites must be returned to the original point of purchase. However, if you are not completely satisfied with your purchase, you have 30 days from the date of purchase to return the item. The original purchase price, less shipping , will be credited to the card used to make the purchase. Timex does not do exchanges.
Complete the return section on the packing slip included with your order. Please write the reason code on the outside of the return package. Packages without a reason code clearly marked on the outside of the package are at risk of being rejected or processing delayed. Please note that returns can take 2-4 weeks to process after receipt of the returned merchandise.
You can print out a Canadian Post return shipping label by clicking here. Complete the form, and generate the shipping label with tracking number.
If you prefer, you can mail your return to:
Timex Group Canada, Inc
115-7300 Warden Ave.
Markham, Ontario L3R 9Z6
Please note, the original purchase amount, less shipping, will be credited to the credit card used to make the purchase.
Please return the watch in the original box with all original packing material, manuals and any other materials that came with the watch.
For your protection, we recommend you insure your return shipment. We cannot be held responsible for items we do not receive.
All returns must be in new condition. We cannot issue refunds for watches that show signs of use or that have been modified.
Returns after 30 days and worn watches are subject to our standard Warranty Policy. See Warranty Information in product instructions for details. Timex reserves the right to qualify excessive use for damaged product.
Customized items are crafted with care and engraved items are made specifically for individuals. Engraved items are considered final sale and are not eligible for refunds or exchange.
Effective Date: April 27, 2015
Updated: November 6, 2018