Want to return an item?
Your satisfaction with our products is our top priority. We accept returns for timex.ca sales only. Purchases made from local stores must be returned to the original point of purchase. If you are not completely happy with your watch, or if we made an error in your order or if the product you received was either damaged or defective, you must call us within 30 days of receipt to obtain a return authorization number. Please note that returns can take 2-4 weeks to process after receipt of the returned merchandise. Please contact our customer service line to obtain your return authorization number: 1-800-448-4639
The return number that you receive must be clearly marked on the outside of the package. Packages without a return authorization number are at risk of being rejected.
Please return the watch to:
P.O. Box 3279
c/o Timex.ca Returns
Return Authorization Number: (Place the RA number here)
*The original purchase amount, less shipping, will be credited to your credit card. Please note that we can only refund the credit card used for the original purchase. Please also include your original packing slip.
To return a watch for credit, it must be in new condition. We cannot issue refunds for watches that show signs of use. Please return the watch in the original box with all original packing material, manuals and any other materials that came with the watch. We cannot be held responsible for items we do not receive. We cannot accept modified watches for credit. If links are added or removed from the bracelet we cannot accept the watch for return. Returns after 30 days and worn watches are subject to our standard Warranty Policy.