Repair Form

If you are inquiring about having your watch repaired, please complete and print the below form and return your watch and the completed form to Timex Group Canada Inc. (full address will be on following page). Please note that the payment information will need to be filled out by hand after you print the document.

Please note that each repair request, whether in-warranty or not, should include your payment or your credit card details once the form is completed and printed. This will avoid unnecessary delays in processing your repair request.

This form is for Canadian residents only.

Watches of over $300.00 that require parts or service may incur higher charges. Please contact us for an estimate. Watches older than 5 years are not repairable due to unavailability of parts.

Shipping Information

In-warranty repairs

Please include receipt; if item was a gift, please provide approximate date. TIMEX Group Canada reserves the right to determine warranty status.

For customers who own a watch that is covered by a current warranty, please follow the instructions listed below. If your watch was received or purchased very recently, we suggest that you contact your retailer since they may be able to immediately resolve your product issue or provide a replacement.

Warranty periods

1 Year: TIMEX, Carriage
2 Years: Marc Ecko
5 Years: Acqua, Nautica

Subject to terms of specific product warranty

Out-of-warranty repair fees

* Suggested retail price

Additional Options

Please replace:

Adjust the band (within 90 days of purchase).